Why was my account declined?

If the verification status of your account is "Rejected," please submit a ticket so that we can investigate the circumstances and discuss further actions.
We will inform you about the final status of your verification via a ticket or contact email.
This decision is complex and depends on many factors. The most common reasons for verification failures include, but are not limited to:

• the company provides illegal services or goods without the required license;
• the company or manager/founder is registered in a country that is on the sanctions list or the FATF list;
• false or misleading information was provided regarding the beneficiary/manager;
• incorrect or inaccurate information was provided in the data or documents provided.

* Please note that depending on the country of operation, there may be restrictions on certain activities without licensing. If your company provides services or products that fall under the list of licensed activities, you must provide the appropriate document.