How to initiate a refund?

In order to initiate a refund request, go to the “Payment History” section and use the filters in the menu on the right to find the required payment:

1. Click the “Details” button;
2. Click on the required refund type – partial or full (the buttons are in the upper right corner, above the transaction amount);
3. In case you want to make a partial refund, please enter the desired amount and click the “Refund” button;
4. A refund request will be sent for review. Once the request has been reviewed, you will receive a status notification.