How to change/Reset password?

If you forgot your PayDo account password:

1. To reset your password, go the login page and click “Forgot your password”;
2. In the new-opened window, enter the email address you used to register your PayDo account.
3. You will receive an email with a link to reset a password. Once you click on it, you will be redirected to a new page to enter a new password.
4. Enter a new password and save your changes. Your new password must follow strong password criteria.
   

   Also, you have an option to change your password from your PayDo profile.

   • Follow the ‘Settings’ section and choose the “Change password” tab;
   • Enter your old password and a new one.
   

If you are unable to reset the password on your own, our Customer Support can assist you. You will need to provide a photograph of yourself holding an identity document and a piece of paper. On the paper, you must write down the date of the ticket or letter creation.