What refund is?

The process of refunding involves canceling a payment and returning the funds to the payer. The refund will be issued through the same payment method (such as a credit card) that was used for the original payment.
Refunds can be full or partial.
A full refund means that 100% of the cost of the goods or services will be returned to the payer. However, a commission for the refund operation will be charged to the merchant according to Pricing. It starts at 0.5 USD and may vary depending on the industry, risk level, and the merchant's sales volume.
If funds were debited from the payer’s card by the issuing bank (for example, in the case of currency conversion), then these funds will not be taken into account in the refund and will not be returned to the card.
In the case of a partial refund, the customer will be refunded up to 100% of the cost of the goods. Multiple partial reimbursements may be made until the entire amount of the transaction is reimbursed. Payment method commission will not be refunded. Additionally, the merchant will be charged a commission for the operation for each partial refund according to the Pricing. The commission starts at 0.5 USD and may vary based on the industry, risk level, and the seller's sales volume.

A list of refund requests and their status is available in the merchant's profile under the menu section "Merchant" => "Transactions" => "Refunds":