A chargeback is a process in which a client directly requests a refund of their funds from the bank. Chargeback can occur for several reasons, for example, payment processing error or fraud. In case of the chargeback confirmation, the payer will be refunded 100% of the cost of the goods. However, the payment method commission is non-refundable. Additionally, the merchant will be charged a fine for each operation, starting from 20.00 USD.
The main chargeback reasons are:
- fraudulent operation – payment from the card that the cardholder did not make;
- the payment was debited from the card twice;
- a certain amount was debited from the card that does not correspond to the purchase amount;
- the product/service has not been received;
- the product received is defective or damaged;
- non-conformity of goods or failure to provide services in full.
A list of chargeback requests and their status is available in the merchant's profile under the menu section "Merchant" => "Transactions" => «Chargebacks»:
Comments
0 comments
Article is closed for comments.