A chargeback is a process in which a client directly requests a refund of their funds from the bank. Chargeback can occur for several reasons, for example, a payment processing error or fraud. In case of the chargeback confirmation, the payer will be refunded 100% of the cost of the goods. However, the payment method commission is non-refundable. Additionally, the merchant will be charged a fine for each operation, starting from 20.00 USD.
The main chargeback reasons are:
- fraudulent operation – payment from the card that the cardholder did not make;
- the payment was debited from the card twice;
- a certain amount was debited from the card that does not correspond to the purchase amount;
- the product/service has not been received;
- the product received is defective or damaged;
- non-conformity of goods or failure to provide services in full.
A list of chargeback requests and their status is available in the merchant's profile under the menu section "Merchant" => "Transactions" => «Chargebacks»:
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